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#fashioninspired #difficultclientele #smallbusiness
The Fashion Frenze | Lifestyle | 4 Professional Steps To Approaching Difficult Clients
As a business owner, have you ever had to deal with a difficult client? We know that the customer is not always right but we still have to handle matters professionally and respectfully. So how does one deal with a difficult client? Let’s say, your client does not respect you or value your time? What steps would you take to resolve the issue?
1. Set Your Standards
Setting your standards and being assertive from beginning to end is very important to maintaining your integrity and staying true to you and your business processes. This allows you to set the tone and expectations for your client relationships dynamic. One small example can be as simple as informing your clients of your current work schedule. If you do not work weekends as a small business, then say that. Do not be afraid speak up and then stand on the boundaries set.
2. Give Them Enough Rope To Hang Themselves
If a client is not respecting you, your business or your business processes, you will intuitively know. I’m a firm believer that business owners react to their business similarly to an artist is to it’s artwork. The issue can be something such as not valuing your service, price or respecting your time, micro managing, lack of trust, bullying, demanding you drop everything right then and there to help them, so on and so forth. Remember, your client has a need that you can fulfill. You have the power. Give your client enough freedom to jeopardize themselves within the client business relationship.
3. Push Back Professionally
If your client is rushing you, for example. Or micromanaging you, get your work done. Do the very best you can and if you haven’t already billed your client do so within the 1st hour of the work being complete. This should re-establish your power within the client relationship dynamic. This is an assertive way to push back without having to resort to ignorant and unprofessional manners. Remember, you are in control. You do have the power, so exert it professionally.
A smart entrepreneur, freelancer, hustler, go-getter, whatever you are or may identify with, a smart business owner understands that not all money is good money. Sometimes, we have to know when to cut our losses. Try to to cut losses early on, by being honest with yourself about the client relationship dynamic and observing your client interactions, in order to minimize impact. If pushing back in a professional manner does not reinforce the necessary respect needed for both parties involved to be in flow, the perhaps it’s time to let the client go. If you are great at what you do, you will gain more clientele that bring less stress and perhaps bigger business.
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